What do Layershift customers think of our technical support?


98% love it!

At Layershift, we always value our customers by providing them with first-class support. We're using Nicereply to measure our support team's performance by including the ability for our customers to rate our support in every response we send them.

What some of our clients are saying


"Support beyond expectations (and not for the first time either!)"

"Fantastic! A comprehensive and friendly reply with the problem that I was stuck with solved within minutes. Couldn't ask for better support than that and gives me great faith in your company. Many thanks to Bart."

"Really friendly and helped me out with all my questions! Great support."

"I've said it before and I'll say it every chance I get: Layershift support is top-notch. I've spent nearly 20 years working in web development and dealt with many different hosting companies, and none of them come close to the quality and accessibility of the Layershift support team."

"Fantastic support from Ioana today. Very patient and helpful. I can't praise the level of support I'm receiving enough."

"Andrea was a fantastic help today. My client's project is at a crucial, needs-to-launch point, and she guided me through multiple steps of the process fluidly and without a problem. SSL setup? Check! DNS setup? Check! She, like Damien and everyone at Tech Support, have been fantastic to deal with and made my first Jelastic experience a great one."

"Cristina was brilliant! Not only did she figure out where I went wrong but she also send me a screenshot so I could make the next step."

"Zoltan was a fantastic help and provided a well managed migration - thank you!"

"Proactive invitation to renew SSL, simple to understand emails from Andrea and prompt installation. Very pleased with service."

"Excellent support when our server crashed. Very quick response, quick solution and thorough feedback about the causes of the problem. That's why we fully trust our applications to Layershift infrastructure."


Most used words by our customers


thank usual questions good know clear brilliant awesome detailed extremely amazing best issue excellent responses sorted quick really answered bart guys time prompt helpful answers efficient problem resolved cristina provided friendly quickly customer helped help advice reply fixed tech point service superb support solved like polite appreciated great layershift perfect fantastic thanks just happy fast information zoltan server victor super ioan answer solution team patient work appreciate speedy response needed